CLIENT’S PHONE
Interactive reconstruction · fictional client and agent. Layouts and wording may vary. No real links, codes or camera access.
AGENT SIDE · PREPAREPrepare
You are at the start of this path.
Ready to send
Say this to the client
“Can you open your text messages or email while we stay on the phone?”
Use naturally. Pause and let the client finish before the next instruction.WHATS HAPPENING ON THIS CALL?
Choose what is actually happening
Something went wrong?
Select the symptom. The guide will show what to check and what to try next.